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Privacy Policy

This Privacy Policy explains how Branchstone Fence LLC ("Company," "we," "us," or "our") collects, uses, and protects personal information when you visit branchstonefence.com, interact with our online tools, request services, or communicate with us through web forms, email, phone, SMS, or other digital channels. We are committed to safeguarding your privacy and handling your information responsibly.

1. Scope of This Policy

This Policy applies to personal information collected through our website, applications, service requests, customer communications, online scheduling tools, and any related digital services. It covers all visitors, customers, and prospective customers.

2. Definitions

Personal Information includes any data that identifies or can be linked to an identifiable person. Sensitive Personal Information may include government identifiers, payment details, precise location, communications content, biometric identifiers (such as voice data), and health-related information where applicable. Terms such as Sell, Share, Targeted Advertising, and Profiling carry the meanings provided by applicable privacy laws.

3. Information We Collect

We may collect personal information from sources including: - Information you provide directly - Information collected automatically (IP, device data, cookies) - Information from third-party partners

4. How We Use Personal Information

We use information to provide services, communicate with you, process transactions, improve operations, send marketing with consent, and comply with legal requirements.

5. Sensitive Personal Information

We do not intentionally collect sensitive information unless voluntarily provided or necessary for verification, fraud prevention, or support.

6. Automated Decision Making and Profiling

We use rules and scoring to route leads, respond to common questions, and schedule appointments. We do not make decisions that produce legal or similarly significant effects without meaningful human involvement.

7. Cookies, Analytics, and Advertising Technologies

We use strictly necessary, functional, analytics, and advertising cookies and similar technologies. You can manage cookies in your browser and device settings. Where required, we recognize certain browser based preference signals for opt out choices as described in the Opt Out section.

8. Do Not Sell or Share, Targeted Advertising, and Opt Out Signals

We do not sell personal information for money. To the extent certain analytics or advertising uses are deemed sale or sharing or targeted advertising under state law, you may opt out through our site controls or by enabling a recognized browser based preference signal.

9. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit and at rest where appropriate, network monitoring, vulnerability management, employee training, supplier due diligence, and incident response procedures. No method of transmission or storage is completely secure.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. We then delete or de identify the information in accordance with documented schedules.

11. Opt-In and Consent

When you submit your contact details through our website, forms, or communication tools, you may choose to opt in to receive messages from Branchstone Fence LLC. These communications may include service notifications, project updates, appointment confirmations, newsletters, and promotional messages.

By opting in, you consent to receive emails and SMS messages related to your inquiries, service requests, or ongoing communications with Branchstone Fence LLC. You acknowledge that message and data rates may apply depending on your mobile carrier, and message frequency may vary depending on engagement.

You may withdraw your consent or manage your preferences at any time by replying STOP to text messages or clicking the unsubscribe link in email communications. Your consent is entirely voluntary and not required as a condition to purchase or receive any of our services.

12. Your Privacy Rights and How to Exercise Them

Depending on your location, you may have rights to access, portability, correction, deletion, and to opt out of sale, sharing, targeted advertising, and certain profiling. You may also have the right to appeal a decision. Submit requests through our web form or privacy email listed below. We will verify your identity and respond within the required time. Authorized agents may submit requests with proof of authority.

13. Children’s Privacy

We do not knowingly collect personal information from children under 13 and do not knowingly allow users under 18 to use our services. If we learn that a child has provided personal information, we will delete it and terminate the interaction.

14. International Data Transfers

If we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses and implement supplementary measures where needed.

15. Sharing and Disclosures

We disclose personal information to service providers under written contracts that restrict use to providing services to us. We may disclose information to comply with law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of users or the public. We may disclose information in connection with corporate transactions, subject to contractual protections.

16. Communications, SMS, and Call Recording Disclosures

By providing a phone number, you consent to receive SMS and voice communications related to inquiries, appointments, accounts, and services. You may opt out of promotional SMS by replying STOP and request help by replying HELP. Standard message and data rates may apply. We may record or transcribe calls or chats for quality assurance and training, and we will disclose recording at the start of a call where required by law.

17. De identified and Aggregated Data

We may create de identified or aggregated data for research, analytics, and product improvement. We maintain de identified data and will not attempt to re identify it except to test the effectiveness of our de identification processes.

18. Third Party Links and Services

Our services may include links to third party websites and integrations. We are not responsible for the privacy practices of those third parties. Review their privacy notices for more information.

19. Financial Incentives

If we offer programs that provide discounts, rewards, or similar benefits in exchange for personal information, we will present a separate notice describing the material terms, how to opt in, how to withdraw, and how the value of the personal information relates to the benefit offered.

20. Appeals Process

Residents of certain states may appeal a refusal to act on a privacy request by contacting us using the methods described below and including the original request. We will respond with our decision and reasons within the timeframe required by law.

21. Global Privacy Control and Do Not Track

Where required by law, we recognize certain browser or device based signals, including Global Privacy Control, that express your choice to opt out of sale, sharing, or targeted advertising. Our services do not respond to Do Not Track signals that are not legally binding standards.

22. AI Specific Disclosures for Ai Assistant

Ai Assistant provides real time assistance across web, chat, voice, and SMS. When you interact with the Ai Assistant, we collect the content of your communications and related metadata such as time, channel, and general location derived from IP address. We use these data to provide responses, improve accuracy, prevent abuse, and maintain security. We store transcripts and audio for a limited period under access controls. We do not use customer identifiable transcripts or audio to train third party foundation models. Authorized personnel or vetted service providers may review a sample of interactions to resolve issues or improve quality. You may request deletion of specific transcripts or opt out of analytics associated with assistant interactions where feasible.

23. Changes to this Policy

We will post updates to this Policy and the effective date. Your continued use after changes constitutes acceptance of the updated Policy.

24. Contact Us

Email: [email protected]
Mail: Branchstone Fence LLC

Attn: Privacy